At BonheurMD we are happy to offer telemedicine virtual visits. We are able to conduct scheduled office visits where you can connect with Dr. Bonheur remotely. If you are an existing patient and would like to request a telemedicine visit, please fill out our appointment request reform and select “Telemedicine” as the reason for your visit or call our office at (212) 570-2075.
FREQUENTLY ASKED QUESTIONS
Is this just a phone call?
No. It is a virtual, face-to-face office visit with Dr. Bonheur. You will see her and she will see you. It will feel like you are sitting in front of her in her office. In many ways, it’s not much different than a Facetime or Skype call.
What types of visits are appropriate for telemedicine?
Routine follow ups, medication adjustments, review of test results (labs, imaging studies, biopsy results), pre-procedure visits (for routine screening colonoscopies).
Will insurance cover a telemedicine office visit?
In most cases, YES. Most private insurance plans now cover telemedicine visits in New York. Please contact our office to verify your eligibility.
Is telemedicine a secure method of communication?
We have partnered with Chiron Health to provide an encrypted, HIPAA compliant telemedicine platform. In addition, we have partnered with Phreesia to provide an encrypted, HIPAA compliant check-in system. These platforms have been tailored to my practice and will provide you with a seamless experience.
How does this work?
In many ways, it is not much different than walking into my office except that you will be wherever is most convenient for you. At your scheduled appointment time, you will enter a virtual waiting room until we are ready to start.
Prior to your visit, you will receive 2 separate emails and/ or text messages from our office.
- The first, from Phreesia, will confirm your appointment, your personal and insurance information and will allow you to update your medical record.
- The second email will come from Chiron (firstname.lastname@example.org) with instructions on how to enter the virtual waiting room. You may receive a text message as well.
- All you have to do is CLICK THE LINK!
- Once you are logged in, Dr Bonheur will initiate the telemedicine appointment.
Do I need any special equipment?
No. You can use your home computer or mobile device, from wherever is most convenient for you. Just make sure that you are in a quiet place and have a good Wifi or cellular data connection.
Is it really that easy?
YES. This is something that anyone can do by just following a few simple instructions.